1-877-355-1501
EarthLink Business does not release personally identifying information about our customers except in limited instances related to law, security, or safety, or with a customer's express permission.
To request customer information from EarthLink Business in a case, you must serve EarthLink Business at the address listed below with a valid subpoena or court order and agree to compensate EarthLink Business for subpoena response services. Prior to responding, EarthLink Business may require you to provide a copy of the complaint or other supporting documentation to demonstrate the materiality of the information requested. Subpoenas for information other than customer information must be served in accordance with applicable law. Registered agent information is on file with the Secretary of State offices.
In response to a valid subpoena, it is EarthLink Business' policy to notify the customer of the request for their information in non-emergency situations, EarthLink Business will generally respond after approximately fifteen (15) days unless the customer presents EarthLink Business with notice of having filed a motion to quash the subpoena or having sought similar protection from a court. EarthLink Business reserves the right to object to the subpoena on any applicable grounds.
If you are seeking information regarding a customer, please provide as much of the following as possible: customer name, account number, email address, mailing address, and telephone number. If you are seeking information related to an IP address, please include the date, time and time zone applicable to your request. Please note that, regarding requests for customer or IP address information, EarthLink Business does not retain such information indefinitely. For example, customer call records that are older than eighteen months, customer information that is older than six months and IP address information that is older than four months may be unavailable.
EarthLink Business does not typically retain certain information such as outgoing email, downloaded email, or Web/chat logs. Please be advised that the Electronic Communications Privacy Act, 18 U.S.C. 2701 et seq., prohibits an electronic communications service provider, such as EarthLink Business, from producing the contents of an electronic communication, even pursuant to subpoena or court order, except in limited circumstances.
Please find below contact information for the EarthLink Business Subpoena Compliance Departments for subpoena's and court orders seeking customer information regarding the following companies:
DeltaCom, Inc, Business Telecom, Inc. (BTI), Interstate Fibernet (IFN), STS Telecom LLC, Saturn Telecommunication Services, Inc., New Edge Network, Inc., New Edge Networks of Virginia, One Communications, Choice One Communications, Conversent Communications, CTC Communications, US Xchange, Lightship Telecom, Connecticut Telephone & Communications Systems, Inc. and Connecticut Broadband, LLC, please refer to the contact information listed below:
For DeltaCom, Inc, BTI, IFN, STS Telecom LLC and Saturn Telecommunication Services, Inc.:
EarthLink Business Legal Dept
Attn: Subpoena Compliance
7037 Old Madison Pike, Suite 400
Huntsville, AL 35806
Contact: Heather Gibbs
Telephone Number: 256-382-3943
EFax Number: 1-877-852-2287 or 256-264-9502 (Civil Subpoena's are not accepted via facsimile)
After Hours (8:00am to 5:00pm) Emergencies: 800-374-2350
For One Communications, Choice One Communications, Conversent Communications, CTC Communications, US Xchange, Lightship Telecom, Connecticut Telephone & Communications Systems, Inc. and Connecticut Broadband LLC:
3000 Columbia House Blvd., Suite 106
Vancouver, WA 98661
Contact: Karen Wolfe
Telephone Number: 781-362-5709
EFax Number: 585-598-2897 (Civil Subpoena's not accepted via facsimile)
After Hours (8:00am to 5:00pm) Emergencies: 800-525-6775
For New Edge Network, Inc and New Edge Networks of Virginia, Inc.:
EarthLink Business Legal Dept
Attn: Subpoena Compliance
3000 Columbia House Blvd, Suite 106
Vancouver, WA 98661
Contact: Karen Wolfe
Telephone Number: 360-693-9009
EFax Number: 360-737-0828 (Civil Subpoena's not accepted via facsimile)
After Hours (8:00am to 5:00pm) Emergencies: 800-374-2350
For subpoenas seeking information for EarthLink, Inc., please visit EarthLink.
For Law Enforcement Exigent Request Policy and Emergency Request Form, click here.
Click here to download the EarthLink Business Subpoena FAQ's & Fee Schedule.
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