Customer Loyalty Bonus: Terms and Conditions
Receive 1, 2 or 3 months free service credits for a 1, 2, or 3 year contract term renewal, respectively.
- 1 Year Term Renewal: 1 Free Month* of service access monthly recurring charges
- Payout credit on month 13 from contract renewal date
- 2 Year Term Renewal: 2 Free Months* of service access monthly recurring charges
- Payout credit on month 13 and 25 from contract renewal date
- 3 Year Term Renewal: 3 Free Months* of service access monthly recurring charges
- Payout month 13, 25, and 37 from contract renewal date
The "free month" service credit is based on the following product qualification rules:
- For local telephone service with calling plans that are measured or metered (charged per call or per minute):
100% of the associated line/circuit MRC.
- For "flat-rate/unlimited" calling plan (either local or local and long distance), customer receives 50% of the
service MRC. (The rational for this is we are not crediting for the "usage" component of the service MRC.)
"Voice Services" - Basic Business Line Service or T1 Service
- Measured or Metered Local Telephone Service: 100% of service access charge
- Unlimited/flat-rate Local Telephone Service or Unlimited/flat-rate Local and LD Telephone Service:
50% of service access charge
- Stand-alone Data\Internet Access Services (DSL or T1): 100% of service access charge.
- Integrated Services: Voice and Internet Access
- For services with Local Measured/Metered: 100% of service access charge
- Unlimited/flat-rate local or Unlimited/flat-rate Local and LD: 50% of service access charge
Additional Promotional Terms and Conditions
- Credit based on billing services at time of each respective payout.
- This offer may only apply for a contract renewal "as is" with all existing rates being maintained for the
- Upon customer acceptance and signature, all associated services at a unique physical service location will
be renewed that are either out-of-agreement or have less than 6 months remaining on their current term.
- Exclusions and ineligible services for promotional credits:
- Excludes renewals for OneSolutions Hosted IP PBX and OneSolutions Managed Services
- Excludes "resale" lines - access lines not directly connected to the One Communications network
- If an account has a mix of on-net and off-net services, both service location contracts may be
renewed, but the credits will only be based on the on-net services.
- Excludes Call Pack monthly recurring charges
- Excludes toll free monthly recurring charges
- Excludes all local, long distance, toll free and other usage or per call charges
- Excludes DID numbers
- "Fast Forward #s" are excluded (considered a feature; no physical line)
- Excludes voice or data feature monthly recurring charges (voice mail, caller ID, DNS, etc)
- The "D-channel" signally charge of a PRI is considered a "voice feature" and is not eligible
for this promotional credit.
- Excludes taxes, surcharges and associated fees (i.e., EUCL, PILD, USF, RCRF, etc)
For additional information, please contact your EarthLink Business Account Manager or our Customer Care Department at