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It is impossible to duplicate the power of the human voice via text, email or online chat,and many experienced salespeople swear by the strength of closing a deal (or answering questions) over the phone.
At EarthLink Business we know the value of the human voice and we place a high value on delivery of high quality voice transmission over our nationwide IP network. Whether your business requires Hosted Voice services and mobile devices, or relies on traditional telephony communications EarthLink has a full voice product suite delivered with quality of service second to none. So if you want your voice to be heard loud, crisp and clear reach out to an EarthLink Business representative today.
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You are already backing up your data so you can rebuild it when your server crashes and be up and running in a few hours. But what happens when you lose two servers?…three servers?…four, the network, power, and more? More importantly, are you prepared to continuing running if you lose everything all at once? Disasters happen, more often than you think. Are you prepared? Many organizations have a backup strategy but not a true IT disaster recovery strategy. How long would it take you to get IT back up and running if you lose everything?
So you already have a disaster recovery plan. Have you tested it recently? When was it documented? Updated? If you answered “No” and “It’s been a while,” then your plan may be ineffective. Most organizations don’t have a disaster recovery plan…and those that do may not know how to use it correctly.
The good news is EarthLink Business can help with our new Cloud Disaster Recovery solution. Disaster recovery in the cloud offers companies quick data restoration and effective IT recovery faster than any traditional disaster recovery model. Using the cloud for offsite recovery means your business will have the ability to recover your servers in the cloud environment (as opposed to simply using the cloud for offsite storage). With no capital expenses and subscription pricing, the Total Cost of Ownership (TCO) is low. Don’t build it yourself and incur an enormous amount of up front expenses when you could pay an affordable monthly fee and use cloud based servers?
Here are some additional key benefits for utilizing disaster recovery in the cloud:
Data protection: Recovery in the cloud assures your data is recoverable and protected from man-made accidents, power outages, natural disasters, and server crashes.
Scalability and Rapid Implementation: By replicating your primary server environment, the Cloud environment can be quickly scaled to fully replace your primary servers and get your business back up and running in hours, not days.
No hardware requirements. No need for large server rooms and hardware specialists, saving money on power, energy and personnel expenses.
Leverage existing IT: EarthLink’s Cloud-based data recovery solution inter-operates with your existing hardware, applications and operating systems protecting both physical and virtual servers.
Get some additional sleep at night knowing that your information is safe, secure, and can turned up in a moment’s notice should a disaster strike. Contact your EarthLink Business representative to learn more.
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Hosted Voice systems are an important part of modern-day business. In the past, businesses have had limited ways of unifying office employees, multiple location workforces, and remote employees into a team environment. This is a major concern, as teamwork is what allows individuals and office locations to back each other up during outages,emergencies, and cover clients in different time zones.
And managing the calls and activities of each location was difficult, due to a lack of visibility and reporting possibilities. Each location (or remote employee) was stuck in its/his own communication bubble using separately-managed, low-end communication solutions (and we use that word loosely).
With the advent of call routing, network based auto-attendants, and communication portals that provide online visibility, all that can be left in the past! Businesses can now unify all of their locations, provide call routing based on single or multiple numbers, and run detailed reports; this gives leadership visibility into how their business is functioning, and the tools they need to assign responsibility and ownership to call functions. Being able to have all phone communications “under one roof” is even more important when you consider the growing number of remote employees in the workforce.
EarthLink Business wants to provide your company with the hosted voice solution it needs; contact an EarthLink Business resource today to find out how the EarthLink Hosted Voice product can change the way you do business!
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2d06| 4/15/13, 5:45 p.m. EST. Our thoughts and prayers go out to the families and individuals whose lives were touched by the tragic explosions at today’s Boston Marathon. We are grateful to report that we have accounted for the safety of our employees in attendance there today as spectators and runners.
Monday, April 15th marks the 117th Boston Marathon. Race day is always exciting for EarthLink, and not only because the company is the Boston Athletic Association’s (B.A.A.’s) official IT services provider. One team of EarthLinkers has been busily preparing, monitoring and proactively routing web traffic for the Boston Marathon, ensuring that the web site for the iconic event is accessible for the more than 1 million site visits and 12 million page views during the event, while another team of EarthLinkers is preparing to run the race!  Team EarthLink at the Boston Marathon “EarthLink is a great partner to have our back with web traffic on race day. They provide us with the peace of mind to know that we have ample data storage and servers in our arsenal. Even if we get 100 million site visits, we know we can provide a good experience to each and every one of them,” said T.K. Skenderian, Marketing and Sponsorship Manager, Boston Athletic Association. Click here to view the full press release, and click here to view our B.A.A. case study. For five lucky EarthLink employees, Monday is the day they will run the Marathon after winning a company contest for complimentary race waivers. Mark Clementi – Circuit Design Tech, Rochester; Christine Antonini – Provisioning Team Lead, Rochester; Justin Davidson – Manager Network Support, Burlington; Scott Turner – Manager System Administration, Atlanta, and Linda Scavarda – General Ledger Accountant, Huntsville will each fulfill a lifelong dream when they compete in the Marathon. Scott Turner wrote, “I ‘m not as fast as most Boston Marathoners but my goal is to be like a freight train – unstoppable! Life is more of a distance race than a sprint and thanks to the EarthLink waiver, I get to fulfill my dream — running the Boston Marathon on my 60th birthday!’ And Justin Davidson also shared, “I remember the first time I ran this race for our company in 2011. While running I remember saying to myself, ‘I know it is a race, but I really wish it never ended.’ Congratulations to everyone on Team EarthLink, whether running in the Marathon or keeping the technology infrastructure operating at peak performance! For the latest EarthLink updates, visit our press release page, follow us on Twitter and like us on Facebook and LinkedIn. |
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EarthLink Business has created a rich portfolio of offerings that can change your business for the better. We have such a wide range of IT services that any business would be able to utilize us as a one stop shop. We are not the only consulting firm though, so what sets us apart? Here are three reasons to partner with EarthLink Business…
When you are ready to change your business for the better, contact your local EarthLink Business representative so that we can help you get there.
The post Hosted Voice from EarthLink Business – Why it’s Different appeared first on EarthLink Blog: Internet services, Web Hosting, IT services.
VoIP gets all the attention – but what about companies that purchased a PBX (Private Branch Exchange) phone system or are just not ready to take the leap to a full VoIP (Voice Over IP) solution? Are there still VoIP options available? Does ‘the cloud’ come into play?
A PBX is a private telephone network used within a company. The users of the PBX phone system share a number of outside lines for making external phone calls. The PBX also connects the internal telephones within a business as well as connects them to the public switched telephone network (PSTN).
VoIP itself is merely a new way to transport calls…not the way calls are processed. And EarthLink Business has options available to see if your company can continue to operate using existing systems while still taking advantage of VoIP features…
EarthLink Business offers complete Line Side and PRI services, which we hand off to the customer as analog lines or TDM PRI, respectively, to the customer’s key system or PBX/IP PBX. These EarthLink Complete Voice services transport calls and data across a VoIP network, allowing customers access to many of the same great features offered with EarthLink Complete Hosted Voice:
Network-based Unified Voicemail hosted in the network for access from any device.
Network-based Unified Fax for viewing inbound faxes on your computer, web-browser, or email from anywhere.
Auto Attendant provides a virtual receptionist and simulates a live operator. Auto Attendant directs callers to the correct department or employee. The main menu can be configured and personalized. Calls can be sent to a phone that is not on the system such as a cell phone. This network option eliminates the need for an additional piece of equipment on site.
Call Router provides businesses with the ability to route calls from their main business number to alternative destinations. Features include automatically routing the main number to any 10 digit domestic phone number, send all calls to the main number to voicemail or set up a weekly call routing schedule based on: time of day, day of week, calling party and configure for holidays or special days in advance based on a calendar. Control of call router is through a secure administrative portal where customers can make updates and changes from any Internet connection 24/7/365.
Abbreviated Dialing enables customers to dial their other locations, on the same network, without having to dial the full 7-10 digit number, similar to extension dialing. This is supported across all EarthLink Complete Voice products.
Site-to-site calling allows customers to call all of their locations without incurring domestic long distance charges.
Have questions or want to know more? Contact EarthLink Business and we’ll see how we can help!
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2951Hosted Voice by EarthLink Business is being applied to the retail vertical more and more. It is a great way to unify any company that has a few to many locations with minimal telephony needs. Since EarthLink has so many options for blended access, we can create a cost effective customized solution that is a good economic fit for any customer and any size retail presence.
EarthLink Business is one of the few providers that can provide COS (Class of Service) over a DSL connection. With this offering, retailers can enjoy a business class connection at an extremely competitive cost. In the past, retail owners would have no way of unifying their store locations because each store would be stuck with a separately-managed, low end communication solution. But with the EarthLink Business Hosted Voice product we can unify all of the stores and provide detailed call accountability through call logs…giving leadership personnel visibility into how their business is functioning. In turn, they are able to fill in the gaps, adjust their dealings appropriately, and increase productivity (which can ultimately increase their profitability). Contact an EarthLink resource today to find out how the EarthLink Hosted Voice product can change the way you do business!
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Submitted by Alyson Keenan
In today’s economy, everyone wants more for less.
That’s why smart businesses are looking for ways to operate more efficiently and to lower costs. And why so many are turning to SIP Trunking.
A SIP Trunking solution allows a business to send all voice traffic over its data network. This way, rather than having two networks to manage (voice and data), there is only a single network that requires less management and lowers costs. Some go further by consolidating their voice network to a single IP PBX that serves all business locations.
In having a single network to manage, companies are able to oversubscribe their network and get the most out of the resources they have to work with.
Multi-site companies that move to a SIP Trunking solution are able to utilize a capability called aggregate trunking. Aggregate trunking is the ability to provide voice services with a single call-control device or IP PBX to all locations that are on a single data network.
We’ll highlight several of the benefits of this solution.
Single IP PBX
In previous phone system deployments, a PBX call-control device would need to sit each customer location. The more locations a business had, the more PBX systems they needed to purchase and maintain. This could turn into a major expense. With SIP Trunking, customers can save by deploying a single IP-enabled PBX that provides voice services for all business locations.
Shared Resource
With aggregate trunking, businesses are able to use the available voice channels as a shared resource. For example, if a company has locations across the country, their locations on the East Coast are able to utilize resources that the locations on the West Coast are not using due to the three-hour difference in business hours. With previous solutions, voice services were provided at the location level, so each location would have idle capacity that other locations were unable to leverage. Aggregate SIP Trunking saves you money by allowing you to purchase only the resources you need to share throughout the entire business.
Ease of Management
Ease of management is an important driver for many businesses when making decisions around technology. In previous voice system deployments, businesses were required to install and manage a PBX at each of their locations. This setup often required someone to have to go on-site when changes or troubleshooting were required.
In contrast, when deploying an aggregate trunking model, there is only one call-control center or IP PBX required. With aggregate trunking, you are able to manage all users across the business, regardless of their location, from a single host location. This allows for consistency across the organization and limits the number of elements in the network for troubleshooting. Needles to say, management is simplified.
Future-Proofing Your Business
When considering the transition to SIP Trunking, understanding the benefits your business will gain today is important. But so is looking to the future. SIP Trunking is a way to future-proof the technology your company relies on. Once you move to an IP-based system like SIP Trunking, you have more flexibility to layer new and additional technologies onto your network as your company grows or your needs change.
In addition to SIP Trunking, EarthLink Business offers a complete line of business voice solutions to help companies optimize their voice and data networks.
Click here for an EarthLink Business SIP Trunking PDF.
We rigorously test each IP PBX certified to work with EarthLink Business SIP Trunking solutions. For a full list of IP PBXs certified by EarthLink Business, please visit our SIP Trunking Customer Resource Center.
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Having secure remote access available to work-from-home employees is becoming increasingly important for modern companies. Many industries have made large investments in remote access services without realizing these investments come with a variety of inherent problems. Remote access threats are unique and if proper measures are not implemented significant threats to corporate information can exist.
The most common vulnerabilities with remote access technologies are poor identity validation and weak authentication. Most remote access tools simply rely on a traditional user ID and password. Unfortunately, when common ID’s and passwords are shared it leads to mass vulnerabilities. It is important for organizations to monitor remote access and be sure to use multi-factor authentication. Multi-factor authentication is a process where a person proves their identity with two of three methods: “something you know”, “something you have” or “something you are”. This could be attained by simply having users enter their username (“something you know”) and then enter a PIN that appears on a token (“something you have”).
Contracting malware is another major risk when permitting remote access. Allowing users to connect with unauthorized devices (i.e. Home PC) poses the risk of malicious software or malware spreading to your network. Viruses, Trojans and worms can piggyback the remote connection and gain access to the network. It is important that users with remote access have antivirus software installed on their devices and your remote access system verifies antivirus protection exists before allowing connectivity to your network.
Finally, make sure remote access privileges are monitored and disabled when they are no longer needed. In other words, don’t let a former employee retain access. To many times disgruntled former employees raise havoc on networks because management and administrators delay revoking access to corporate resources.
Verizon’s 2012 Data Breach Investigations Report indicates that remote access services were involved in 88% of all hacking breaches in 2011 and of all the reported incidents involving malware in 2011, compromised remote access resulted in infections 95% of the time. So if you are thinking about making remote access an important part of your business, and you transmit sensitive information, it may be worthwhile to contact your EarthLink representative today to learn more about our managed Secure Remote Access service.
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Last week, EarthLink landed the prestigious #1 position on MSPmentor’s 6th annual World’s Top Managed Service Providers (MSPs) List! Now comes news that Talkin’ Cloud has named EarthLink among the 10 Cloud Service Providers (CSPs) worth watching at the VMware Partner Exchange 2013, the virtualization company’s annual partner conference starting Feb. 25 in Las Vegas. Thousands of VARs and IT consulting firms will attend, but Talkin’ Cloud expects CSPs like EarthLink to grab a good share of the limelight. Click here to read the full post.
For the latest EarthLink updates, visit our press release page, follow us on Twitter and like us on Facebook and LinkedIn.
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