Rapid Resolution

Certified professionals seamlessly resolve your end-users technology challenges: 70% calls reach a live person in less than 30 seconds, and 70% issues are resolved and closed on the first call.

  • ACE Award Winner

    EarthLink earned two accolades as part of Confirmit's 2014 ACE (Achievement in Customer Excellence) Awards program, notably as Winner of the 2014 ACE Award for Best Use of Feedback Solutions, and an additional 2014 Confirmit ACE Award for its commitment to an exceptional customer experience.

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  • Cost Effective

    Refocus your internal IT resources to more strategic initiatives or add IT support without additional IT resources. Typically saves organizations up to 70% versus an in-house help desk service.

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  • Customer Satisfaction

    EarthLink's Technical Analysts are strong customer advocates. They are knowledgeable, courteous and empowered to solve issues to enhance your employees' experience.

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  • Fully Outsourced

    Fully outsourced and managed NA based IT help desk will resolve the full range of end-user issues that you define. No capital investment, no staff required, and no training required.

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  • Up to 3 MONTHS FREE*

    Get a FREE consultation!

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    Request a Quote

"TechCare gives me much-needed peace of mind during nights and weekends"

Jen Ehlers IS Service Center Manager, Children's Hospital of Wisconsin

Maximize Productivity, Reduce IT Expenses

EarthLink TechCare can deliver a customized, superior IT care experience for your end-users, while fully integrating into your IT environment. Our team of certified help desk professionals, known as Technical Analysts and located in North America, will resolve your end-users' technology challenges, so that you can concentrate on your IT goals and initiatives.

EarthLink's Technical Analysts are strong customer advocates. They are knowledgeable, courteous and empowered to solve issues to enhance your customers' experience. Typically saving organizations up to 70% versus an in-house help desk service, EarthLink TechCare is fully-managed, customizable and scalable to meet your needs now and in the future.

To have a brief conversation about your EarthLink TechCare needs, call us now:

1-855-873-1393

Custom Built IT Environment

Our team of experts will guide you in building a customized solution that is fully integrated into your IT environment.

North American Based

Technical Analysts are certified help desk professionals located in North America. These customer advocates will resolve your end-users' technology challenge in a knowledgeable and courteous manner.

Fully Integrated

Our team of experts helps you build a solution that integrates into your current IT environment, including defining thresholds for escalations and creating integrated ticketing and reporting systems.

Experienced Staff

Supporting more than 1,250 businesses, and 100,000 end users, resolving more than 50,000 inbound incidents a month. 18+ years supporting all types of business and industries, from SMB to Fortune 500.

Level 1 and 2 Options

You define the end user requirements to be supported in Level 1 and Level 2. Select from a menu of service components. We support third party and home-grown applications for a customized solution.

Contact Us to Request a Quote

Want to speak with someone right away? Call 1-855-873-1393 to get started today.

Up to 3 MONTHS FREE*

Get a FREE consultation!

Call Us at:

1-855-873-1393

Request more information:

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* Terms and conditions: Offer available to new customers of this service. Requires the purchase of services for one, two or three year contract term. "Up to 3 Free Months" credit is applied to service MRCs only and does not include NRCs, taxes, surcharges, maintenance or other fees. EarthLink Business may change the pricing and other terms of the offer at any time. Other restrictions apply.