As a result of the recent EarthLink acquisition of CenterBeam, EarthLink is now offering EarthLink 365+ as a new service.
EarthLink 365+ offers a cloud based service that delivers the most trusted communications and collaboration products: Microsoft SharePoint®, Microsoft Lync™ and Microsoft® Exchange.
EarthLink 365+ delivers a cloud based enterprise class service with most of the premises based Exchange features, and 28 on-premises features of Exchange, SharePoint and Lync that are NOT available in the cloud version of Microsoft Office 365 in the categories of administration, applications, client access, compliance/archiving, directory, and security.
A Complete Cloud Solution with Familiar User Tools
Your employees can connect and collaborate in real-time, in and out of the office, using a familiar user interface so there's no learning curve to impact productivity. EarthLink 365+ includes:
Easy Integration, Enhanced Security, 24x7 Live Support
You benefit from our experience and expertise throughout the service delivery chain when integrating the EarthLink 365+ solution into your IT environment. EarthLink provides around-the-clock live support from our North American-based Customer Care team.
Unparalleled Flexibility and Choice
EarthLink 365+ delivers collaboration and productivity by extending the cloud solution to your entire IT environment. You can seamlessly add other EarthLink services to your EarthLink 365+, as well as integrate other vendor solutions — it's your choice.
For the ultimate in productivity select the option to add 24x7 Helpdesk for End Users — a North American-based helpdesk to provides around the clock support for your end users.
With EarthLink 365+, you'll not only be able to leverage the sophisticated collaboration and messaging capabilities of the Office 365 platform, you'll also gain the following benefits:
Microsoft® SharePoint® collaboration software simplifies business intelligence, content management, search and sharing for intranet and Internet sites. Your employees can share ideas and expertise, build custom sites and solutions, and find the information they want all without the need to set up SharePoint in your organization's datacenter.
SharePoint is fully integrated into the EarthLink 365+ bundle or available as a standalone service.
Quickly & Easily Collaborate: When employees need to work with others or access content and information, they can use the rich, out-of-the-box set of collaborative capabilities in the SharePoint service.
Familiar User Interface: SharePoint provides a simple and familiar user experience. Connections to Microsoft Office mean that your employees can work with well-known applications and interfaces.Information Management & Sharing:
SharePoint Workspace 2010: The new SharePoint Workspace 2010 helps users work with SharePoint sites, libraries, and lists offline and synchronize their changes when they reconnect to the Internet.
Always Current: EarthLink deploys patches, security updates and back- end upgrades, helping to eliminate the time and effort you spend managing your servers, while keeping you in control.
Secure Access: EarthLink 365+ is accessed through 128-bit Secure Sockets Layer (SSL) or TLS encryption
Storage: SharePoint allocates an initial 10 GB of storage plus 1GB for each user. This storage is pooled and available for allocation across multiple site collections. For example, an organization of 1,000 users would have a base of 1,010 GB of storage.
SharePoint features: EarthLink 365+ includes all the Standard features of SharePoint.Lync
Microsoft® Lync™ is a powerful, enterprise-class communication solution that can improve business efficiencies and increase productivity.
The Enterprise version of Lync is fully integrated into the EarthLink 365+ bundle or available as a standalone service.
Lync provides organizations with next-generation communications capabilities, including Presence, Instant Messaging (IM), and PC-to-PC audio and video calling. In addition, Lync works with Microsoft Office 2010, Microsoft Exchange and Microsoft SharePoint®, helping users communicate using the applications they understand.Lync delivers the following benefits:
IM Security: One key security component is the Intelligent Instant Message Filter (IIMF) built into Lync, which helps protect both the customer network and the EarthLink managed network against the spread of the most common viruses and spam.
File Transfer: The Lync service provides peer-to-peer file transfer capability so users can transfer files as part of an IM conversation without using email.
Instant Messaging Federation: "Federation" refers to Lync capabilities to communicate with other messaging systems. Instant messaging federation enables a Lync user to connect with other trusted organizations.
Remote Access: Users can easily connect directly to the Lync service over the Internet.
Lync Features: EarthLink 365+ includes all the features of Lync Enterprise.
Keep your end users fully productive without adding a burden to your internal IT staff.
Say Hello to a Helpful Human Being
Helpdesk Support provides enterprises with a single point-of-contact for all of their users' IT-related issues. Our helpdesk is staffed by highly trained customer care specialists, who would generally be considered Level 2 support agents, with certifications in Microsoft®, Apple® and mobile device technologies. This means the very first person you talk to will likely be able to resolve your issue. And if not, subject matter experts are standing by.
You can expect the following with Helpdesk Support:
Current helpdesk certification levels include:
Every supported computer is equipped with remote management capabilities, a standard practice for Fortune 500 companies. "Remoting into" end users' computer to address issues significantly reduces repair time, since the customer care agent doesn't have to walk you through the diagnostics process.
Level 2 support is performed by customer care team leads, and Level 3 support is supplied by our engineering team, who have senior-level expertise in every aspect of an IT environment, including Active Directory, email, PC & Mac technology, server technology, computer backups and recovery, server backups and recovery, security and networks.