EarthLink TechCare can deliver a customized, superior IT care experience for your end-users, while fully integrating into your IT environment. Our team of certified help desk professionals, known as Technical Analysts and located in North America, will resolve your end-users' technology challenges, so that you can concentrate on your IT goals and initiatives.
EarthLink's Technical Analysts are strong customer advocates. They are knowledgeable, courteous and empowered to solve issues to enhance your customers' experience. Typically saving organizations up to 70% versus an in-house help desk service, EarthLink TechCare is fully-managed, customizable and scalable to meet your needs now and in the future.
Our team of experts will guide you to build a solution that integrates into your current IT environment, including:
Choose from multiple levels of support and flat-rate, per-user or per-incident plans to customize your help desk solution.
To have a brief conversation about your company's help desk needs, call us now:
Every client defines the support they desire within their Level 1 and Level 2 services. The lists below are samples of the types of support available within each level.
Level 1 sample list, also included in Level 2:
Level 2 support includes all of the features of Level 1 but extends the scope of support to include issues that require remote connection to a server for resolution. The analysts follow additional call-logging and troubleshooting scripts to ensure a smooth resolution experience for the caller.
Examples of Level 2 incidents:
* Terms and conditions: Offer available to new customers of this service. Requires the purchase of services for one, two or three year contract term. "Up to 3 Free Months" credit is applied to service MRCs only and does not include NRCs, taxes, surcharges, maintenance or other fees. EarthLink Business may change the pricing and other terms of the offer at any time. Other restrictions apply.
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