Technology is clearly an enabler of new-age retail — from creating a single view of products and customers to improving store efficiency and customer engagement. However, outdated org structures, success metrics, and budgeting practices are holding IT organizations back. According to a recent survey by EKN Research, retailers spend 54% of their IT budget on "keeping the lights on" or maintenance related activities versus their ideal target of 40%. More than 1 in 2 stated they spend too little on new development.
How does your IT spend stack up against the competition? Get the full survey results along with recommendations in this free EKN Research report, sponsored by EarthLink and Cisco.