Browse our case study library to learn how EarthLink Business helps its customers lower operating costs, optimize efficiencies and improve customer service.
As a leading marketer and importer of award-winning wines and spirits, including [yellow tail] and Georges Duboeuf, Deutsch Family Wine & Spirits wanted to focus on the success of its business, not on internal help desk issues. With EarthLink TechCare, its employees' expectations are exceeded and their business continues to thrive.
Discount luxury home textiles retailer Anna's Linens relies on its EarthLink MPLS network with integrated voice and SIP trunking for reliabile performance to support communications and critical store applications.
Pay Human Group serves some of the world's largest financial institutions, airlines and other companies. Many of Pay Human Group's clients—especially in the financial services sector—are subject to security audits which require an examination of Pay Human Group's practices several times a year.
"Moving our data center to EarthLink was the best business decision we have made," Ahuerma said. "We are better prepared to grow and can more effectively compete for clients who demand the highest level of security available. We are closing several deals now and clients can trust us to protect their data."
EarthLink's TechCare help desk team provides first-line support to clients of Synergy Global Solutions, a New York-based Value-Added Reseller (VAR) of outsourced IT services.
Ideal Software Systems replaced their old phone system with the EarthLink Complete™ Hosted Voice service. Ideal Software Systems improved their ability to respond to their global clientele with Hosted Voice features. Hosted Voice also helped Ideal Software Systems position themselves for the future, and eliminated the expense of maintaining a legacy phone system.
independenceIT benefits from an EarthLink Cloud Hosting solution that allows their IT staff to focus on profit generating product advancements instead of managing network infrastructure. With EarthLink Cloud Hosting, they eliminate the need to add infrastructure or engineering resources to scale their operations while reducing their annual costs by 16%.
Long live telephone sales, especially when $2.4 billion is riding on them for this 4,000 store retailer. Advance Auto Parts selected EarthLink to implement its MPLS network via high-speed DSL.
California Pizza Kitchen demanded the security of EarthLink Business private MPLS network to support PCI compliance requirements. The network provides the bandwidth and reliability CPK needs to support current and future applications in their restaurants. In addition, EarthLink's CPK account team provides a high level of support with close communication and management of third-party providers for backup network and maintenance at each location.
In October 2012, Superstorm Sandy devastated the East Coast. Despite losing power for almost two weeks, EarthLink Cloud Hosting and Secure Email kept Ciao Bella's servers, applications, data and email up and running. This enabled the frozen dessert wholesaler to stay operational and its employees throughout the country were able to access critical applications and submit orders to their manufacturing and distribution center via the cloud. "If we didn't move to cloud services, we would have been out of business during the hurricane." Bob Serchuk, Controller, Ciao Bella.
HoneyBaked Ham consolidated all permanent locations and seasonal kiosks with EarthLink Business. Their blended, private MPLS network is an affordable, scalable and secure solution that includes monitoring and maintenance so they could focus on agility in the marketplace.
GNC, the leading specialty retailer of nutritional products, lowers payment card processing fees, saves over $300K annually by eliminating phone lines and supports critical retail applications.
Sleep Train improves network performance and support of its POS and Citrix applications.
The nonprofit Alzheimer's Association doubled its network capacity while still lowering costs by leveraging EarthLink's Hosted Voice solution, paired with a private MPLS network.
As the Boston Athletic Association's longtime, official data center provider, EarthLink hosts the B.A.A.'s website, where all Boston Marathon participants go to register online. With one million site visitors and 12 million page views on race day, EarthLink helps ensure that the B.A.A. site remains accessible at all times. EarthLink's data center in nearby Marlborough provides the reliable, secure infrastructure to handle traffic spikes and stores runners' stats and registration information securely in the cloud. Data can be easily accessed in real-time by event organizers, runners, spectators and worldwide media. The B.A.A. also recently upgraded with EarthLink to a 20MB private MPLS network for voice and data to boost application performance and prioritize voice traffic, ensuring that their staff can communicate efficiently leading up to and during races.
"EarthLink is a great partner to have our back with web traffic on race day. The peace of mind is huge that we have ample data storage and ample servers in our arsenal. If we get 100 million site visits, we can provide a good experience to people who may only visit us a couple of minutes a year."
-- T.K. Skenderian, Marketing and Sponsorship Manager, Boston Athletic Association.
EarthLink provided The College Network, a distance learning provider, with a customized infrastructure-as-a-service (IaaS) solution with Cloud Hosting and Dedicated Servers, to provide backend storage in a highly scalable, replicated database cluster.
Oak Hall School, an independent college-preparatory school, selected an EarthLink Business equipment and telephone system solution to modernize their infrastructure and solve communications challenges.
The Heiskell School upgraded their network and systems with a robust solution from EarthLink Business.
Children's Hospital of Wisconsin is a longtime EarthLink network customer that recently chose EarthLink again to support its internal IT help desk through augmentation. The hospital needed to trim its IT operating expenses while still supporting more than 300 custom medical applications. By selecting EarthLink TechCare, the hospital significantly reduced its help desk costs while meeting the same quality of service as the in-house help desk during daytime business hours.
Meridian Community Care, a behavioral health non-profit offering addiction treatment care, selected EarthLink Complete™ Hosted Voice for a fully-integrated VoIP system that enables them to communicate more responsively with clients 24/7, maintain HIPAA and 42CFR confidentiality requirements, and manage growth among several locations.
New Hanover Regional Medical Center, a not-for-profit healthcare system serving southeastern North Carolina and northeastern South Carolina, lowered their overall communications costs with EarthLink Business.
Mississippi Sports Medicine benefited from an integrated voice, data and Internet solution provided by EarthLink Business.
Global Health Products benefits from an EarthLink Business customized IT services solution that includes private secure hardware cloud hosting with a dedicated server for their specialized application, plus enterprise email hosting, managed services, and data recovery and backup.
Valley Health Services needed a technology upgrade that included business continuity and data recovery in a private environment to meet HIPAA compliance. They implemented an EarthLink dedicated hosted email platform with email encryption and archiving without adding new IT staff or capital expenditures.
Property acquisition and management company BRE relied on EarthLink to build and manage their IT infrastructure, controlling costs and helping them focus on business intelligence and applications to drive growth.
Edgewater Beach and Golf Resort looked to EarthLink Business to obtain a complete hospitality solution.
The Hay Group, a Global Consulting Firm Centralizes IT Across 49 Countries with Unified Endpoint Management and Security and 24/7 Helpdesk for end users. "Managing the complexity that stems from proliferation of diverse endpoints and increasing security threats can be overwhelming for an organization with a distributed global workforce. EarthLink has been a collaborative partner, shaping their services to meet our business needs while helping Hay Group's internal IT organization maintain efficiency and control." states Robert Butler Worldwide IT Director, Hay Group.
A leading insurance brokerage, J. Smith Lanier connects 20 locations with MPLS to meet its security and performance demands. (www.jsmithlanier.com)
Dealers Supply, a multi-location wholesale heating and air conditioning distributor, consolidated services with EarthLink Business for efficiency and cost savings.
David M. Gilston Insurance chose EarthLink Business to ensure HIPAA compliance.
PC Processing, Inc. is a leading provider in the property and casualty insurance industry that has chosen EarthLink Business as their communications partner.
Scan2Us enjoys the meticulous customer care that EarthLink Business offers.
Classic Customs obtained a scalable, flexible voice and data solution for multiple locations.
Arcadia Publishing, a longtime network services customer, also chose EarthLink Business to design and install a new VoIP communications telephone system that empowered both their management and end-users with improved productivity, automation, and reporting.
Student Transportation Inc. (STI) is a major provider of busing services, transporting more than one million students each day. STI, based in New Jersey and Barrie, Ontario, operates 9,500 vehicles and 130 bus terminals throughout the U.S. and Canada. STI avoids millions in IT costs with EarthLink Cloud Workspace™. "Cloud is our friend. It allows us to allocate resources only where we need them and keep our staff small. Most companies our size would spend 40 times what we do on IT. And our CFO loves the budget discussions. We're in and out in half an hour." said Keith Engelbert, CTO-Investor Relations, STI.