Our comprehensive Managed Router Services (MRS) suite supports your internetworking needs with end-to-end management of routers and network transport. Whether you choose a basic service with ping monitoring and proactive outage ticketing or an advanced solution with utilization polling and reporting, the MRS suite can save you time and money.
MRS acts as a virtual IT staff, placing the powerful administration tools, visibility and information required for smooth network operation at your fingertips. Accessible through our online management portal, these services streamline a variety of tasks, enabling you to:
Maintained Router (Basic): Protect your business from costly downtime with device and network monitoring, included at no cost for most EarthLnk Complete™ Data services. Our Basic MRS product uses ping monitoring of the EarthLink Business managed router to ensure the device is responding. If an outage is detected, the system automatically opens a service ticket for our Repair team to triage. The Google Maps application built into the myLink customer web portal shows the site as down and provides all of the service ticket progress in real time
Monitored Router (Advanced): Compliment the ping monitoring of your EarthLink Business managed router with SNMP-derived utilization statistics. Available in graph format on the myLink customer web portal, you can use utilization metrics to prevent unnecessary upgrades or isolate packet loss related to circuit overuse. Gathered in five-minute increments, bandwidth in/out statistics are available in daily, weekly, monthly, and annual views for every interface of the managed router.