At EarthLink Business, we have extensive experience in the financial industry. The many regulatory issues, mergers and acquisitions and other external forces combine to make the current climate challenging to successfully navigate. Seasoned financial managers realize that all of the industry noise does not matter if their customers are not treated well. We are the right partner for the industry, with a full portfolio of advanced solutions designed to improve your processes and optimize back-office and core-application processing, increasing productivity and effectiveness while ensuring compliance with more stringent banking regulations.
Voice: Local PRI, Long Distance, Enhanced Toll free Services, IVR, Audio conference Calling, SIP, Local, Toll free, Voice Mail, IP PBX
Data, Internet and Connectivity: Private Line, E-LINE, MPLS IP VPN, E-LAN, Managed Router Services, DIA, Secure IP/Managed Firewall, IP Connectivity
Value Adds: Online Faxing, Web Hosting, Web Conferencing, Hosted Exchange
Tools: Account Management Portal, Toll free Reroute, DID Reroute, Security Administration Permissions, Circuit Utilization Check, Billing Options
Professional Services: Network Upgrades, Network Migrations, Network Optimization, Network Audit, Network Planning, Project Management, Business Continuity, Disaster Recovery, Network Diversity Engineering
Equipment/Systems: NEC, Avaya, ADTRAN
Contact Center and Processing Centers: Efficiently support appointment setting, inbound customer service, and referrals with enhanced contact center capabilities
Enterprise Infrastructure: Within a campus, across multiple locations or virtually, provide network connectivity, cloud computing, and data replication including high availability back up, disaster recovery, storage
Branch Technology Migration: Network migrations and integration, integrated voice and data solutions for multiple locations
MPLS: Our MPLS service is highly scalable and well suited to help financial institutions relieve network congestion brought on by VoIP traffic, video uploads and downloads, file transfers, and other network demands.
Integrated Voice and Data: Size is no obstacle to a wide selection of access options, from a solution that combines network services and a feature-rich NEC IP-based phone system to flexible packages that deliver integrated voice, data and Internet via the facility type of your choice. Hosted Voice is a state-of-the-art Hosted IP PBX solution which eliminates the need for legacy PBX and key systems.
Mobile Voice: Enjoy the convenience and cost-savings of a single-source provider for wireless and landline voice. We bring the leading-edge devices right to your business, with no more waiting in a retail location.
Mobile Internet: Jump online virtually anywhere with our mobile MiFi hotspot device and share your high-speed connection with colleagues.
Network Management: We offer extensive expertise in building, optimizing and maintaining multi-site broadband networks and function like your own virtual IT staff, performing tasks such as monitoring router and firewall equipment, predicting network costs, providing utilization statistics, reducing network outages, improving response and repair times, and automating trouble response and resolution.
Professional Services span the network lifecycle from initial project audit and analysis to ongoing operational support. Our consultants bring the technical expertise, vendor relationships and proven project management methods needed to meet your individual business objectives. From migration to newer technologies to integration of disparate networks, EarthLink Business consultants are available to assist. Capabilities include Network Migration Solutions, Business Continuity Solutions to plan in case of emergency, Integration Solutions and Efficiency Solutions to keep your network enterprise up to date with the newest technology.
IP Telephony and Messaging and Contact Center Solutions: By converging voice and data traffic using Internet Protocol, IP Telephony and Messaging maximizes network efficiency, reduces capital and operating costs, and opens new service opportunities. Contact Center solutions make the most of every customer interaction, enabling your agents to efficiently handle calls based on your call routing choices, including the first available agent, the least busy agent, or based on agent skills.
Conferencing: Instantly collaborate on documents, applications and presentations in real time from multiple locations. And with no required contract or monthly commitment, you only pay for what you use. Choose from Reservationless, Operator Assisted or Web conferencing options.