Governments are increasingly challenged to provide more services with fewer resources. Public service IT leaders choose to ally with partners who work well in this environment without compromising on technology choices, infrastructure, customization and deployment of technology.
EarthLink Business is an experienced partner in supporting the network communications and IT requirements of government organizations, enabling public agencies of all sizes and missions to meet the challenge of bringing effective services to their constituents. Our extensive portfolio of managed and integrated IP data, voice mobile and equipment solutions help governments reduce operational costs, increase efficiency, and meet legislative mandates while offering enhanced technology and services.
Whether your Agency needs redundant Local and Toll-free voice services to support programs, diverse Ethernet Private Line for broadband technology programs, or SIP Trunking to support multi location voice and data needs, EarthLink Business is your proven telecommunications and technology partner.
Voice: Local PRI, Long Distance, Enhanced Toll free Services, IVR, Audio conference Calling, SIP, Local, Toll free, Voice Mail, IP PBX
Data, Internet and Connectivity: Private Line, E-LINE, MPLS IP VPN, E-LAN, Managed Router Services, DIA, Secure IP/Managed Firewall, IP Connectivity
Value Adds: Online Faxing, Web Hosting, Web Conferencing, Hosted Exchange
Tools: Account Management Portal, Toll free Reroute, DID Reroute, Security Administration Permissions, Circuit Utilization Check, Billing Options
Professional Services: Network Upgrades, Network Migrations, Network Optimization, Network Audit, Network Planning, Project Management, Business Continuity, Disaster Recovery, Network Diversity Engineering
Equipment/Systems: NEC, ADTRAN and Avaya
Public Agency Contact Centers: Efficiently support employment, education, family services, nutritional and other program recipients with enhanced contact center capabilities and customer call management systems with IVR
Technology and Science Program Enablement: Provide network connectivity for educational institutions, research programs, healthcare communities and other communities of interest
MPLS: Our MPLS service is highly scalable and well suited to help government agencies relieve network congestion brought on by VoIP traffic, video uploads and downloads, file transfers, and other network demands.
Integrated Voice and Data: Size is no obstacle to a wide selection of access options, from a solution that combines network services and a feature-rich NEC IP-based phone system to flexible packages that deliver integrated voice, data and Internet via the facility type of your choice. Hosted Voice is a state-of-the-art Hosted IP PBX solution which eliminates the need for legacy PBX and key systems.
Mobile Voice: Enjoy the convenience and cost-savings of a single-source provider for wireless and landline voice. We bring the leading-edge devices right to your business, with no more waiting in a retail location.
Mobile Internet: Jump online virtually anywhere with our mobile MiFi hotspot device and share your high-speed connection with colleagues.
Network Management: We offer extensive expertise in building, optimizing and maintaining multi-site broadband networks and function like your own virtual IT staff, performing tasks such as monitoring router and firewall equipment, predicting network costs, providing utilization statistics, reducing network outages, improving response and repair times, and automating trouble response and resolution.
Professional Services span the network lifecycle from initial project audit and analysis to ongoing operational support. Our consultants bring the technical expertise, vendor relationships and proven project management methods needed to meet your individual business objectives. From migration to newer technologies to integration of disparate networks, EarthLink Business consultants are available to assist. Capabilities include Network Migration Solutions, Business Continuity Solutions to plan in case of emergency, Integration Solutions and Efficiency Solutions to keep your network enterprise up to date with the newest technology.
IP Telephony and Messaging and Contact Center Solutions: By converging voice and data traffic using Internet Protocol, IP Telephony and Messaging maximizes network efficiency, reduces capital and operating costs, and opens new service opportunities. Contact Center solutions make the most of every customer interaction, enabling your agents to efficiently handle calls based on your call routing choices, including the first available agent, the least busy agent, or based on agent skills.
Conferencing: Instantly collaborate on documents, applications and presentations in real time from multiple locations. And with no required contract or monthly commitment, you only pay for what you use. Choose from Reservationless, Operator Assisted or Web conferencing options.