At EarthLink Business, delivering outstanding Customer Care is our core value and drives the very essence of our company. 24 hours a day, 7 days a week, we monitor our network and support customers, providing peace of mind and rapid resolution to any issues.
Whether you have a billing question or a repair request, it is fast and easy to reach us however you prefer: via phone, email, live chat or your online account management portal.
Our highly-trained, US-based customer care teams will assist you in an efficient, professional manner, with timely information about installation, service, and billing. Our centers are staffed with knowledgeable professionals and responsive, trained technical consultants and account managers. Plus, our state-of-the-art Network Operations Center (NOC) provides proactive network monitoring and fault resolution 24x7.
Expect a compelling experience that enables your success with a consultative approach and resourceful, reliable care. To continually improve our performance, we also regularly engage with our customers to obtain feedback. Through a cycle of proactive touches, we track a series of metrics, from the ordering process and billing to maintenance and beyond. We encourage your feedback and actively share it throughout our company to drive improvements. We strive to turn satisfied customers into enthusiastic "Promoters" willing to recommend us to colleagues and friends.